Welcome to National Contractor Service

This Code of Conduct establishes the professional standards expected of every NCS member. Maintaining these standards protects the integrity and reputation of the NCS network.

Members shall conduct business honestly, ethically, professionally, and in compliance with all applicable laws, licensing requirements, and industry standards.

Members are expected to respond to inquiries, calls, emails, and messages within a reasonable time. Failure to communicate with prospective or existing clients, repeated failure to return calls, or repeated missed appointments may constitute a violation of this Code.

Members shall treat all customers, fellow members, vendors, and NCS staff with professionalism and respect. Repeated complaints regarding customer service, professionalism, or reliability may result in disciplinary action.

Members agree to honor their financial obligations, including NCS membership fees and legitimate business obligations. Evidence of repeated non-payment, returned payments, chargebacks, or other financial misconduct may result in immediate termination.

Members must maintain all licenses, registrations, certifications, and insurance required by law and provide updated documentation upon request.

Members shall not engage in fraudulent, deceptive, illegal, or unethical conduct that could damage the reputation of NCS or its members.

NCS may investigate complaints from customers, members, vendors, or other parties. Multiple substantiated complaints, repeated communication failures, unethical conduct, or behavior inconsistent with this Code may result in disciplinary action.

NCS reserves the absolute right, in its sole and exclusive discretion, to suspend or immediately terminate a membership whenever it determines that continued membership is not in the best interests of the network. Grounds may include, but are not limited to: repeated failure to respond to clients in a reasonable time; multiple substantiated customer complaints; non-payment of membership fees or other financial obligations to NCS; fraudulent, unethical, or illegal conduct; misrepresentation of licensing, insurance, or qualifications; or conduct that may damage the reputation or integrity of NCS. NCS's decision shall be final.

Upon suspension or termination, NCS may immediately offer the available membership position to a qualified business on the applicable waiting list. Former members have no right to reinstatement or to reclaim an exclusive position.

Membership in NCS is a revocable privilege and not a vested property right. Members acquire no ownership interest in an exclusive territory, trade category, or membership position.

Recurring monthly membership. Membership provides access to the NCS network and applicable member benefits and does not guarantee projects, leads, customers, or revenue.

NCS membership is a membership-based service and is not the purchase of leads, projects, contracts, customers, or guaranteed business. NCS does not guarantee any minimum number, frequency, type, or value of project requests, introductions, referrals, opportunities, contracts, customers, or revenue.

Membership provides access to the NCS platform and applicable member benefits, which may include member positioning, business and professional resources, industry information, professional connections, and project or service opportunities as they become available. Opportunity volume may vary significantly based on trade, service category, territory, seasonality, market conditions, client demand, and other factors outside NCS’s control.

NCS may facilitate introductions or connections between members and third parties; however, NCS does not control or guarantee whether any party will contact, hire, retain, contract with, or continue a business relationship with a member.

References to NCS’s “exclusive” or “limited” network mean that NCS limits participation within designated trades, service categories, and/or territories. Such language does not mean that a member is the sole provider of a particular trade or service within a territory unless NCS expressly agrees otherwise in writing. The operational participation limit for a given trade and territory is set by NCS and may change.

Membership fees are paid for participation in and access to NCS and its applicable membership benefits and are not contingent upon the receipt or successful conversion of any particular project, request, introduction, or business opportunity. Members may cancel their membership in accordance with NCS’s cancellation terms.

For the complete Terms of Service, visit: https://nationalcontractorservice.com/terms-of-service/